FAQ - Air ambulance

What facilities does an ambulance aircraft have?

All ambulance aircraft have special intensive medical equipment comparable to hospital facilities aboard.
If needed additions to the basic equipment can be made to assure the patient gets the best medical care.

How quickly can a medical flight be organized?

Air ambulance flights and repatriations from abroad can be provided in the shortest time. It often takes only one hour between the placing of order and the start of the ambulance flight. This is possible because an air ambulance will be given priority in the regulatory process and there are also specially trained medical crews permanently on call.

How much does an ambulance jet cost?

Costs of ambulance jets depend on numerous variables. Not only the scope of the required medical care patients need throughout the flights, but also aircraft types or airport fees play a major role. No matter the circumstances we always work out the most cost-efficient solution for your patient transfer without lacking quality of medical care.

Are repatriation flights possible?

Medical repatriation flights are possible at any time and from any country. It does not matter whether the patient is located in a well-developed tourist area or an undeveloped area.
Considering all transfer variables, we organize the entire return by air ambulance, and on request, the coordination of ground transfers.

Is the air ambulance accompanied by a doctor?

Each ambulance jet flight is accompanied by an experienced doctor and his assistant. In this process we pick the medical team referring to the disease the patient is suffering of.
Upon request, we provide your air ambulance with medical personnel speaking the patient‘s native language.

Are all patients able to fly?

From injured tourists to intensive care patients, almost all patients can be flown by an air ambulance. Only certain disease patterns would make a transport by air difficult, but not necessarily impossible. In order to coordinate the flight and the best medical care for the well-being of the patient, we need a medical status report prior to departure. Based on these documents, we review the transportability of the patient, select the medical personnel and plan the air ambulance flight.
If there is no medical report or only one written in a foreign language available, we will develop an individual solution.

What documents have to be available?

Depending on the flight routing other travel documents (VISA) for the patient and their travelling companions may be required in addition to the documents necessary for medical evaluation. In this case, we will be pleased to assist you 24/7 in obtaining the documents if needed.

Are there any alternatives to ambulance flights?

In addition to air ambulance charter, a PTC (patient transport compartment) is used when transporting patients who require intensive medical care.
This service is available on a limited number of routes and enables critical care patients to be transported cost-efficiently but still being in intensive care on a scheduled flight.
We will assist you in selecting the most economical transfers available for the completion of the entire air ambulance transport.

Who is responsible for ground transportation to the air ambulance?

Upon request we will coordinate all necessary ground transportations in appropriate vehicles. Whether by prone taxi, or an ambulance, in the shortest time possible we will work out the most economical ground transportation adapted to the needs of the patient in the shortest time possible.

May family members accompany the ambulance?

Depending on the medical status of the patient, its relatives and friends can accompany the air medical transport. In general, an air ambulance can be accompanied by only one relative, but in selected air ambulances, larger support groups are possible, even if the patient requires intensive medical care.

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